FAQ
Shipping
When do you ship out my order?
We process and ship out your orders within 1 business day.
Do you ship internationally?
Yes, we provide international shipping.
Do I have to pay taxes and duty fees?
Yes. Although we provide free shipping on all orders, it does not include any taxes and duties charged by your local customs authority.
Do check out our SHIPPING page for more information.
How long does shipping take?
Delivery within the US: 3-6 business days
International Delivery: 7-28 business days
Do check out our SHIPPING page for more information.
Order
How do I track my order?
You will receive an email with tracking information once your order has been shipped.
What happens if I received the wrong order or damaged items?
If you encounter any issues with your order, do contact us immediately at support@monoframeseyewear.com.
I want to change/cancel my order, what do I do?
Do contact us immediately at support@monoframeseyewear.com if you need to make any amendments or cancellation of your order. We are unable to make any changes once your order has been shipped.
I forgot to enter my promo code, can I apply it after I already made my order?
You cannot apply a promo code on an order that has already been made.
Warranty / Returns & Exchanges
Is there warranty?
Yes, all of our eyewear are warranted free of material defects and craftmanship flaw for two years after the date of purchase.
Do check out our Warranty Page for information.
Can I return a product if I do not like it?
Yes! If the product is not to your liking, you can return it to us.
Do check out our Returns & Exchanges Page for information.
Can I return a product if it was on sale?
Unfortunately, we do not accept returns on sale items. However, sale items are still covered by our 2 Year Limited Warranty.
Do check out our Returns & Exchanges Page for information.
Does sizing matter for eyewear?
Of course! Eyewear comes in different forms and sizes. We have a Sizing Guide to help you choose an eyewear that fits you.
How long will the refund process take?
Refunds typically take about 3-7 business days to process.
Do check out our Returns & Exchanges Page for information.
Still can't find an answer to your query? Reach out to us at support@monoframeseyewear.com.